Returns are accepted for store credit or exchange only on merchandise received within 21 days of when the items were shipped to the recipient, provided that the items must have their original tags attached and must be free from wear, wash, damage, odor, stain, or any other condition that would prevent them from being sold as new.
Blue Owl does not offer refunds under any circumstance.
Items sold for a discount of 30% off or more from the original price are not subject to return. Items which are ordered by a special request, including pre-orders and orders of items not regularly carried by Blue Owl, are not subject to return. Underwear, socks, swimwear, and any type of undergarment are final sale and not subject to return. Denims that have been hemmed, soaked, or altered in any way, even if done through Blue Owl, are not subject to return.
PLEASE NOTE: Shipping and handling charges are non-refundable.
MAKING A RETURN/EXCHANGE:
- Obtain Return Authorization: To return any item, you must contact Blue Owl for return authorization by email at firstname.lastname@example.org within five business days of receiving your shipment. For return authorization, you must state whether you wish to exchange or return for store credit. We normally reply to your return request for return authorization by e-mail within two business days.
- Ship Authorized Returns: After you receive our return authorization, you must return the package postmarked no later than five business days of our return authorization, unless Blue Owl otherwise permits in writing in its sole discretion. Customer is responsible for all return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper such as USPS Priority Mail, UPS, or FedEX that allows you to track your package. Blue Owl will not accept a return shipped COD.
- Return Shipping Address: Blue Owl Workshop, 707 N. 35th Street, Seattle, WA 98103.