VISITING BLUE OWL
You are welcome to visit our showroom in the Fremont neighborhood of Seattle, Washington, during our regular store hours. Blue Owl is open from 11 am to 6 pm daily.
QUESTIONS AND SIZING
At Blue Owl, we strive to provide quality service to our customers. If you have any questions about our products, feel free to email sales@blueowl.us. We're happy to answer your questions, and we routinely provide additional pictures or details or take specific measurements at our customers' request.
PAYMENT
- All prices and associated fees are charged in US dollars.
- We accept Visa, Master Card, American Express, JCB, Discover, and PayPal.
- If you would like to use another form of payment, please e-mail sales@blueowl.us, and we may, under certain circumstances that in our discretionary judgment warrant a special arrangement, accommodate your need case-by-case, as appropriate.
- Please note that upon placing an order, you will receive an automatic email confirming the order. However, this receipt does not constitute a contract, and Blue Owl reserves the right to cancel any order for reasons, including but not limited to inability to authorize a credit card, insufficient stock, or suspicion of fraud. Upon cancellation of any order, we will make effort to contact and notify the customer of the cancellation, as appropriate.
- Occasionally, we may require additional information to verify your identity. In this case we will contact you by email or by telephone.
AVAILABILITY
The merchandise provided by Blue Owl is subject to change. While we make our best effort to keep item availability on the website up to date, certain pieces or sizes that appear on the website may be out of stock. In this case, we will contact to inform you about the unavailability shortly after the order is placed, and work out an alternative solution or refund the payment.
SHIPPING
Blue Owl will ship nearly anywhere. Here are shipping costs depending upon where you are located. We currently use USPS Priority and provide tracking numbers for all shipments.
| United States | About 2-5 Business Days |
| Orders under $100 | $10 |
| Orders at or above $100 | Free |
| Canada/Mexico | About 7-14 Business Days |
| Orders under $100 | $10 |
| Orders at or above $100 | Free |
| International | About 10-21 Business Days |
| Orders under $200 | $30 |
| Orders at or above $200 | Free |
The shipping time listed is an estimate based on our prior experience, but customs or other factors such as weather or holidays may delay the arrival. We provide tracking for all of our packages through USPS Priority, but we do not guarantee that the tracking number will work to the final destination. Tracking numbers are usually scanned at various points as the package travels to its final destination, but occasionally a bar code will not work or a package can be scanned incorrectly. Also for international packages, once the package leaves the United States, it is up to the arrival country's mail service to continue tracking the package. Thus, tracking numbers are to be used as a general guide to anticipate delivery date, but occasionally the tracking numbers will not record, and this may or may not necessarily indicate a problem with the package. However, if you feel there is concern with your delivery, please e-mail us so we can research and be aware of any potential delivery issue. If you are interested in other shipping methods (such as USPS Express, UPS, FedEx, etc.), please e-mail sales@blueowl.us, and we may make proper arrangements subject to additional charges, if applicable.
TAXES AND DUTIES
Prices displayed on our website do not reflect taxes or duties.
USA
Sales tax will be charged only on orders shipped to Washington State.
International
The receiver of the package outside of the United States may be subject to tax and customs and import duties by the destination government.