Blue Owl does not offer refunds under any circumstance. Returns are accepted for exchange or store credit only.
Returns must arrive back to Blue Owl within 21 days of when the items were shipped to the recipient. To return any item you must contact Blue Owl within 5 days of receiving the shipment for return authorization.
Items returned to Blue Owl must have their original tags and must be free of wear, wash, damage, odor, or any other condition that would prevent them from being sold as new.
Items sold at discount are final sale and are not subject to return. Items ordered by special request, such as pre-orders or items not regularly carried by Blue Owl are not subject to return.
Underwear, socks, swimwear, and any type of undergarment are final sale and are not subject to return. Denim that has been hemmed, soaked, or altered in any way, even if done through Blue Owl, are not subject to return. Boots and shoes shipped outside of the USA are final sale and are not subject to return.
RETURN PROCESS:
- Request return authorization on our returns page.
- Ship Authorized Returns: Returns must be shipped no later than seven days of our return authorization, and must be received within 21 days of the initial order. You are responsible for all return shipping costs as well as any items lost or damaged. We recommend that you insure your package and use a service that allows you to track your package. Blue Owl will not accept a return shipped COD.
- Receive Credit/Exchange: Upon arriving at Blue Owl all items will be inspected for any signs of wear, wash, damage, odor, or any other condition that would prevent them from being sold as new. If the items are acceptable you will be contacted via email with information on the credit or exchange. Unacceptable items, including items shipped without authorization, will be returned to sender at sender's cost.
Return Shipping Address:
Blue Owl Workshop
C/O Returns
124 NW Canal Street Ste. 1
Seattle, WA 98107